Shipping Policy

Thank you for shopping at Hilltop Lane Boutique.

Domestic Shipping Policy

Shipment processing time

Thank you so much for your patience as our team works to get your order out to you as quickly as possible. Please note shipping estimates do not include the time from when the carrier receives the package to the date the package is delivered. Shipping times may vary during holiday and busy seasons.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

  • FREE SHIPPING: Spend $35 or more to get FREE SHIPPING (USPS Ground) on all domestic orders
    • USPS: Orders ship from our facility within 1-3 business days
  • USPS Ground Shipping: Orders ship from our facility within 1-2 business days

International via USPS*

  • Canada - $12
  • All other countries - $18
  • *Please expect longer shipping times for any orders going to Hawaii or Alaska.

*International shipping may take 7-14 days to fulfill. Depending on your location, local post carriers may charge a customs fee. International packages typically arrive at their destination within 20-30 days.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Hilltop Lane Boutique is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Hilltop Lane Boutique will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
  1. Call 972-930-5910
  2. Or alert us at shophilltoplane@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.